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Delivery or collection
Delivery costs extra. Pickup in Aongatete by appointment.
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In-House Experts
We know our products
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Built to last
NZ-based support
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Guaranteed Quality
Warranty Support
Assessment and repair service for selected Xplora canvas products.
Please contact us with clear photos and your order details before purchasing this service. Repair suitability, turnaround time and final cost are confirmed after assessment.
Do not send or deliver a product until the return or drop-off arrangement has been confirmed.
Delivery and collection
Delivery costs extra. Available delivery options and charges are shown at checkout. For rural freight, contact us before ordering so we can confirm the service and price.
Collecting from XPLORA? Contact us to arrange collection from 14C Morton Road, Aongatete, Bay of Plenty. Pickup is by appointment only. Wait for your appointment confirmation before travelling.
Mainfreight depot collection means collecting from the Mainfreight depot named on your order, rather than from XPLORA.
Tracking your delivery
When your order is dispatched, use the courier tracking link in your shipping confirmation email. Your carrier may be NZ Post/CourierPost or Mainfreight.
Questions? Email info@xplora.co.nz or call 027 897 5672.
Returns
How do I return an item?If you receive a product you believe to be faulty, we offer the following options:
- Exchange
- Repair
- Refund
- Replacement product