Xplora partners with Mainfreight for the delivery of larger products, while New Zealand Post is used for smaller items. For international shipping, we rely on DHL. Typically, you can expect your order to be delivered within 5 working days for domestic orders. International deliveries may take longer, so please allow up to 14 days.
Our products are primarily sold within New Zealand, but if you require shipping to another country, please contact us to discuss available international options.
Returning an Item
If you receive a product that you believe is faulty, we offer the following resolutions:
- Exchange
- Repair
- Refund
- Replacement
Please contact us before returning an item so we can provide return instructions. Our Returns and Refunds Policy explains faulty-goods remedies, assessment and return shipping. Nothing in our policies limits your rights under the New Zealand Consumer Guarantees Act.
Tracking Your Parcel
You should have received an email containing your tracking number. To track your parcel, please follow the link in that email and enter your tracking number in the designated tracking field.