Get help with a warranty claim
If you have a problem with an Xplora product, contact our team so we can help assess it and explain the next steps.
You can also email info@xplora.co.nz or call 027 897 5672.
What to include
- Your order number or other proof of purchase, if available
- The product name and a description of the problem
- Photos or a short video of the issue when emailing us
- Your name and preferred contact details
Please contact us before sending any items back so we can provide return instructions.
Read our Returns and Refunds Policy for information about faulty goods, warranty claims and your rights under the Consumer Guarantees Act.