Refunds and Returns
We try our absolute hardest to ensure all products are quality checked before they leave our warehouse. Saying that, sometimes you can't catch a fault until you use the item, which is why we try to make our returns and refunds process as smooth and clear as possible.
If you've found a fault with one of our products, or find it doesn't work as you expected it to, please get in touch with us as soon as possible, so we can put it right and get that smile back on your dial!
We don't mess around with store credit - unless you'd like that option - so if we can't help you we'll simply refund your purchase price and (in many cases) the shipping.
Pre-sales
- Pre-sales will be communicated with the customer on arrival time and dispatch. Distpatch can vary dramatically with shipping/manufacturing and contacting us before ordering is suggested.
- If a refund is needed and the product hasn't been shipped then a 100% refund can be offered.
- If the product has been shipped and allocated then a refund is acceptable with a 10% restocking fee.
How do I return an item?
If you receive a product you believe to be faulty, we can offer the following options:
- Exchange
- Repair
- Refund
- Store credit
- Replacement product
You will be required to return the faulty item at your cost. That can be dropping it off to us or shipping it back. When we have confirmed that it is faulty, we will refund fair shipping costs to you and discuss the above options. We reserve the right to decide whether a refund is appropriate, and we'll always be fair in our decision making.
If you have any issues feel free to contact us.